Front of House - CRM Students

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2019-11-08 09:09:261970-01-01 EllisKnight
Job Type Permanent Full Time
Location Cardiff, Wales
Area Cardiff, UK Cardiff, Wales
Sector Hospitality & Catering
Salary GBP 18,000 per annum
Currency GBP
Start Date 01/12/2019
Telephone 01183042855
Job Ref BBBH1823
Job Views 69

Work with us at one of our client’s luxury student accommodations!  If you have excellent rapport building skills and have an interest in working in a customer facing role this could be just the opportunity for you!  You may have experience within a similar position or may have just graduated and are looking to take that first step,

This will be a Full Time Role working on a Permanent basis in Cardiff

The working hours will be: 37.5 hours per week, Monday to Friday 9am-5:30pm.

You will deal with students from all over the world, so it is important that you are knowledgeable, polite and possess strong communication skills.

The duties will include:
  • Management of all enquiries via email, face to face and calls
  • Ensure that social media pages including Facebook, Twitter and Instagram are kept regularly updated
  • Ensure that all visitors receive a warm and friendly welcome
  • Carry out student tours and show around available rooms
  • Manage all incoming post – log and distribute to relevant students
  • Ensure the CRM database is kept updated
  • Provide support to the Manager and Assistant Manager
  • Provide administrative support with regards to tenancy agreements
  • Ensure that all relevant documentation has been received by new tenants
  • To work on the Accommodation reception dealing with resident queries, maintenance reporting, visitors and contractors signing in to site. 

For this position we are seeking the following: 
  • Good IT skills
  • Strong customer facing experience
  • Very familiar with social media channels
  • The ability to multi task
  • Well-presented and friendly
  • Excellent communication skills
  • Able to take ownership of complaints and resolve when necessary 
If you feel you have the necessary experience, please apply with an up-to-date version of your CV.

Please apply here or give us a call mentioning the name of the vacancy or vacancies you are interested. 
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