Chris Potter

Chris Potter

17 Jul 2020


About SecureCloud+ 

SecureCloud+ is a trusted provider of secure communication and collaboration services for Defence and Government. Users are given access to their networks, resources and applications using secure solutions delivered as an end-to-end managed service.

About SecureCloud+

03 Jan 2020

CRM Students

About CRM Students

CRM Students have developed a market-leading accommodation management brand with a unique and comprehensive portfolio of bespoke property services.

"We believe our success is founded on our approach, by placing the tenant and development of communities at the heart of what we do, we can then establish a safe and happy place for our tenants, employees and the local community to work, socialise and live."

Learn moreCareers

 Check out our CRM Candidate Pack here!

16 Oct 2019

Emma Ruttle

I am a mum to a very active 7-year-old and I am fortunate enough to work part-time so I can spend as much time with my daughter & husband as possible.

We love a good day out a theme park or just a walk by the river to feed the ducks. The 2020 Lockdown made me realise just how important all my loved ones are and I should cherish them!

Job title: Office, CSR & Sustainability Manager

Area of expertise: Getting things organised

What did you do prior to recruitment?  Housing Officer at a Homeless Charity

Favourite place: Florida

Ultimate meal: Indian

Favourite Film: Dirty Dancing

Go to music anthem: Anything Cheesy

Proudest achievement in work: Introducing Policies and Procedures to EllisKnight in the early days

Proudest achievement outside of work: Moving into our forever family home last year

A quirky fact about you: As a child (and secretly as an adult!) I loved Jason Donovan and one of my favourite memories as a child was my mum and dad taking me to a teddy bears picnic where he was performing but I had no idea until he came on stage!

16 Oct 2019

Sam Whitby

I am very easy going, always willing to help others and put other peoples needs before mine. I love my family, my girls are my whole world!

Job title: Administrator.

Area of expertise: Admin.

What did you do prior to recruitment? Sales Administrator.

Favourite place: The Caribbean.

Ultimate meal: Roast Dinner.

Favourite Film: The Blind Side.

Go to music anthem: Mr Brightside.

Proudest achievement in work: Assisting the office manager to archive a mountain of paperwork.

Proudest achievement outside of work: My family <3

A quirky fact about you: I do not eat "raw" bread but I eat toast!


16 Oct 2019

Maddie Cole

Job title: Account Manager.

Area of expertise: I do a mixture of everything! Mainly office support.

Prior to recruitment: Finishing school.

Favourite place: Australia.

Ultimate meal: pizza! With lots of cheese ☺

Favourite film: Bohemian Rhapsody (but it changes a lot!).

Music anthem: Afterglow by Wilkinson.

Achievement in work: being promoted to an Account Manager.

Achievement outside of work: my YouTube channel.

A quirky fact about me: I'm half Kiwi! (New Zealand).


Proud husband and father of three little beauties, lover of olives, 80's power ballads, dodgy DIY projects and daft endurance challenges. 

Job title: Director and Co-Founder

Area of expertise: Supporting fantastic charities and ethically-minded businesses with their recruitment strategy

What did you do prior to recruitment?  I spent an awfully long time on a rowing machine in Basingstoke and dressed frequently as a seven-foot cactus... full details available on request :)

Favourite place: Venice

Ultimate meal: Pesto pasta smothered in black pepper and grated cheddar

Favourite Film: Rocky I through to IV... they are amazing and all count as one

Go to music anthem: The Black Beauty TV theme tune

Proudest achievement in work: Such a tough one... introducing our wonderful team to the world of table foosball would certainly be up there ???? But I think my favourite (and proudest) moment was undoubtedly doing the race commentary for our Charity Super Hero Kids Dash at Wasing Park. We had little ones as young as 18 months taking part to earn their first medal - it was a real privilege to cheer them over the finish line.

Proudest achievement outside of work: It would have to be becoming a father to our three hooligans

A quirky fact about you: I'm going for two if I may. I was previously voted the eighth nicest person in Basingstoke and was once removed from the Grazia UK Publishing House for accidentally setting off a glitter cannon.


16 Oct 2019

Paul Smith

I have the energy of a 5 year old and I dress like an 18 year old and at some point I am going to have to start coming to the realisation that I am nearly 40, so I need to stop wearing ripped jeans and caps.

I love football, having played most of my life, am an avid runner and have completed multiple Half and Full Marathons, but the knees are getting weaker! Love spending time with my family, coming up with lots of new ideas and not taking life too seriously.

Job title: Co-Founder.

Area of expertise: The ideas person with bundles of Energy (not sure if that's an expertise... but hey!).

What did you do prior to recruitment? Not a great deal really. Had a couple of short stints as a Vending Machine Repair Man and a Sandwich Creator for my Dad's work and played football (badly).

Favourite place: A beer garden (socially distanced, of course), chatting about nothing!

Ultimate meal: Steak and Chips.... With Garlic Bread.

Favourite Film: Minions.

Go to music anthem: Never Forget by Take That or Tubthumping by ChombaWomba.

Proudest achievement in work: Setting up EllisKnight with absolutely no Business Plan | Creating a happy working environment | Signing our first RPO contract | Becoming the 1st Recruitment Company to be Planet Mark Certified.

Proudest achievement outside of work: Running the London Marathon in under 3hrs 20mins and Organising two Super Hero Family Fun Days.

A quirky fact about you. I have a very real phobia of needles..... and London!


16 Oct 2019

Patrick Graham

I am lucky to have a wonderful wife and an amazing son, who put up with my attempts to play football, golf and now cycling my road bike.

Job title: Recruitment Director

Area of expertise: Building, managing and motivating teams to work at their best

What did you do prior to recruitment? I sold advertising space for sports magazines

Favourite place: Barbados is the best place I have ever been

Ultimate meal: Spaghetti Vongole

Favourite Film: Rear Window by Alfred Hitchcock

Go to music anthem: I believe in miracles by The Jackson Sisters

Proudest achievement in work: Winning and delivering on our first RPO contracts

Proudest achievement outside of work: My son Oscar winning Player of the Year for his football team

A quirky fact about you: I was born in a country that no longer exits




  1. Lack of a structured recruitment process.
    1. Area Managers and Operation Managers wasting hours sifting CV’s.
    2. Big issue regarding “no shows”.
    3. Each candidate would have been prepared differently.
    4. Multiple agencies on different rates meant recruitment spend was very high.
  2. Losing good staff to competitors.
  3. No reporting analysis.
    1. Difficult and time-consuming to extract information. This could only be gained by speaking to finance who would have to check cost centres.


  • Work towards becoming an extension of their HR department.
  • Working closely with HR, Operations and Mobilisation to write process, manuals, recruitment guides and agreeing a flexible adult approach.
  • Create a slick, consistent process for all candidates (external, internal and referral).
  • Offer a competitive fee structure that covers all vacancies even those that didn’t go to external agencies prior to our agreement.
  • Worked closely with the HR Director to implement an internal process that would offer visibility to all employees ensuring they can progress within CRM, whilst minimising the amount of time spent hiring.
  • Created a weekly snapshot report that gives an instant overview of current vacancies, spend, interviews, placements and comments.


  • Over 300 vacancies recruited.
  • Vacancies filled in 18 months across Head Office in Oxford, 65 sites across the UK and 20 sites across Europe.
  • £508,000 Total spend.
  • Based on average agency fee’s before agreement, EllisKnight have saved CRM £314,874.
  • 38 Internal moves.
  • Excellent relationship between CRM and EK, that leads to easier decision making.
  • Clear SLA’s.

¨Shaun is one of the best recruiters that I have ever worked with. From the first call, he had an enthusiastic and professional attitude and guided me through every step in the interview process with pre-calls before the interview session and a feedback-call after the interviews and even follow up calls after the contract was signed. Shaun genuinely cares about his candidates and the organization that he represents. He is a great asset to his employer. Thank you very much for your help!¨

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