CRM Students Case Study




  1. Lack of a structured recruitment process.
    1. Area Managers and Operation Managers wasting hours sifting CV’s.
    2. Big issue regarding “no shows”.
    3. Each candidate would have been prepared differently.
    4. Multiple agencies on different rates meant recruitment spend was very high.
  2. Losing good staff to competitors.
  3. No reporting analysis.
    1. Difficult and time-consuming to extract information. This could only be gained by speaking to finance who would have to check cost centres.


  • Work towards becoming an extension of their HR department.
  • Working closely with HR, Operations and Mobilisation to write process, manuals, recruitment guides and agreeing a flexible adult approach.
  • Create a slick, consistent process for all candidates (external, internal and referral).
  • Offer a competitive fee structure that covers all vacancies even those that didn’t go to external agencies prior to our agreement.
  • Worked closely with the HR Director to implement an internal process that would offer visibility to all employees ensuring they can progress within CRM, whilst minimising the amount of time spent hiring.
  • Created a weekly snapshot report that gives an instant overview of current vacancies, spend, interviews, placements and comments.


  • Over 300 vacancies recruited.
  • Vacancies filled in 18 months across Head Office in Oxford, 65 sites across the UK and 20 sites across Europe.
  • £508,000 Total spend.
  • Based on average agency fee’s before agreement, EllisKnight have saved CRM £314,874.
  • 38 Internal moves.
  • Excellent relationship between CRM and EK, that leads to easier decision making.
  • Clear SLA’s.
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