Front of House - CRM Students

2019-11-08 09:09:262019-12-05EllisKnight
Job TypePermanent Full Time
LocationCardiff, Wales
AreaCardiff, UKCardiff, Wales
SectorHospitality & Catering
SalaryGBP 18,000 per annum
Start Date01/12/2019
Job RefBBBH1823
Job Views33

Work with us at one of our client’s luxury student accommodations!  If you have excellent rapport building skills and have an interest in working in a customer facing role this could be just the opportunity for you!  You may have experience within a similar position or may have just graduated and are looking to take that first step,

This will be a Full Time Role working on a Permanent basis in Cardiff

The working hours will be: 37.5 hours per week, Monday to Friday 9am-5:30pm.

You will deal with students from all over the world, so it is important that you are knowledgeable, polite and possess strong communication skills.

The duties will include:
  • Management of all enquiries via email, face to face and calls
  • Ensure that social media pages including Facebook, Twitter and Instagram are kept regularly updated
  • Ensure that all visitors receive a warm and friendly welcome
  • Carry out student tours and show around available rooms
  • Manage all incoming post – log and distribute to relevant students
  • Ensure the CRM database is kept updated
  • Provide support to the Manager and Assistant Manager
  • Provide administrative support with regards to tenancy agreements
  • Ensure that all relevant documentation has been received by new tenants
  • To work on the Accommodation reception dealing with resident queries, maintenance reporting, visitors and contractors signing in to site. 

For this position we are seeking the following: 
  • Good IT skills
  • Strong customer facing experience
  • Very familiar with social media channels
  • The ability to multi task
  • Well-presented and friendly
  • Excellent communication skills
  • Able to take ownership of complaints and resolve when necessary 
If you feel you have the necessary experience, please apply with an up-to-date version of your CV.

Please apply here or give us a call mentioning the name of the vacancy or vacancies you are interested. 
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