Customer Support & Logistics Coordinator

Our client is an exciting organisation with international prestige seeking a Customer Support & Logistics Coordinator to join their team. This role will initially be based at Chipping Norton until September after which the company will be moving offices to Didcot. Please note that the successful candidate will be required to work from the office for the first 8 weeks of the role, after which there is the flexibility to work up to two days a week from home. This a permanent, full time role, working Monday through to Friday.

This interesting and varied role will involve the following key responsibilities:

• Inputting sales and purchase orders.
• Maintaining customer, vendor, price, charges and other relevant data on the database.
• Allocating correct stock to orders and managing lot (batch) numbers.
• Assisting with consignment stock held at customer premises and maintaining records.
• Uploading information and documents to customer purchasing systems.
• Downloading and filing all backup documentation for the transaction in the system and ensuring there is complete set of records for every business transaction.
• Inputting invoices from the logistics and warehouse companies.
• Preparing a picking list and confirming delivery charges.
• Sending shipping documents to customers in a timely manner.
• Obtaining information for EU sales declarations from customers.
• Continually communicating with logistic suppliers to expedite all deliveries
• Manage the sample stock/Prepare and dispatch samples.
• Responding to phone calls made to the company in a polite and helpful manner and re-directing to other staff, if appropriate.
• Filing documents and ensuring everything is kept in order.
• Maintaining mailing lists.
• Assisting in the preparation for company meetings and events where required.

The successful candidate will have the following skills, qualities and experience:

• Excellent people and communication skills.
• Proficiency in Excel, Word and Outlook systems;
• Flexibility and enthusiasm.
• Some experience with ERP systems and knowledge of logistics essential;
• European language skills / Japanese language skills an advantage.