Customer Service Assistant


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2022-05-23 13:50:071970-01-01 EllisKnight
Job Type Permanent
Area South Yorkshire, North South Yorkshire North
Sector Property
Salary 18600
Start Date ASAP
Advertiser CRM Students
Job Ref 3295
Job Views 131
Description

Customer Service Assistant


This is a wonderful opportunity to join a fantastic property business that specialise in managing luxury student accommodation sites across the UK.


This is a Customer Service vacancy at a modern, prestigious, luxury student property in Sheffield.


Working hours: 37.5 hours per week on a rota, Monday - Sunday, between 8am - 8pm


The role:


  • Ensuring a warm, welcoming environment to residents, parents and visitors to the sites
  • Daily administrative duties with regard to the delivery of the service to students and onsite team
  • Communicating effectively with resident students to ensure they are fully informed
  • Conducting tours of the residence and effectively selling our product to prospective residents, ensuring a high conversion rate is achieved and leads are continually followed up on
  • Support an excellent in-house community, by organising and planning regular events for the academic year and ensuring these are carried out to the highest standards
  • Required to establish professional work practices and procedures to ensure a pleasing and hygienic standard of rooms and communal areas
  • Ensure the upkeep of the fabric of the building, equipment, furniture and fittings by reporting defects and taking corrective action, so that a well maintained safe and secure living and working environment
  • Ensuring site kept in optimum condition both on the interior and exterior
  • Maintain proper and accurate records in conjunction with Accommodation Management Team
  • Under supervision, manage all risk and safety within property
  • Reporting of safety issues to General Manager

Skills/Attributes required:


  • Customer facing experience – Hospitality, Hotels or Retail experience would be ideal
  • If you have worked in a sales environment before it would be an advantage
  • Excellent Customer Service skills (both verbal and written communication)
  • Confident when speaking to clients and customers
  • The successful candidate will need to show initiative and be a self-starter and have excellent communication skills as well as a professional outlook
  • Excellent attention to detail and the ability to provide examples of problem

Job Types: Full-time, Permanent


Salary: £18,600

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