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Job Type | Permanent |
Area | South Yorkshire, North |
Sector | Property |
Salary | 18600 |
Start Date | ASAP |
Advertiser | CRM Students |
Job Ref | 3295 |
Job Views | 131 |
- Description
Customer Service Assistant
This is a wonderful opportunity to join a fantastic property business that specialise in managing luxury student accommodation sites across the UK.
This is a Customer Service vacancy at a modern, prestigious, luxury student property in Sheffield.
Working hours: 37.5 hours per week on a rota, Monday - Sunday, between 8am - 8pm
The role:
- Ensuring a warm, welcoming environment to residents, parents and visitors to the sites
- Daily administrative duties with regard to the delivery of the service to students and onsite team
- Communicating effectively with resident students to ensure they are fully informed
- Conducting tours of the residence and effectively selling our product to prospective residents, ensuring a high conversion rate is achieved and leads are continually followed up on
- Support an excellent in-house community, by organising and planning regular events for the academic year and ensuring these are carried out to the highest standards
- Required to establish professional work practices and procedures to ensure a pleasing and hygienic standard of rooms and communal areas
- Ensure the upkeep of the fabric of the building, equipment, furniture and fittings by reporting defects and taking corrective action, so that a well maintained safe and secure living and working environment
- Ensuring site kept in optimum condition both on the interior and exterior
- Maintain proper and accurate records in conjunction with Accommodation Management Team
- Under supervision, manage all risk and safety within property
- Reporting of safety issues to General Manager
Skills/Attributes required:
- Customer facing experience – Hospitality, Hotels or Retail experience would be ideal
- If you have worked in a sales environment before it would be an advantage
- Excellent Customer Service skills (both verbal and written communication)
- Confident when speaking to clients and customers
- The successful candidate will need to show initiative and be a self-starter and have excellent communication skills as well as a professional outlook
- Excellent attention to detail and the ability to provide examples of problem
Job Types: Full-time, Permanent
Salary: £18,600