Resident Services Manager


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2022-06-06 13:50:121970-01-01 EllisKnight
Job Type Permanent
Area Berkshire, South Berkshire South
Sector Property
Start Date ASAP
Advertiser Patrick Graham
Job Ref 3312
Job Views 75
Description

Resident Services Manager
Ellis Knight are excited to be working with a leading residential rental and management company with operating buildings located across the UK. Our client is widely recognised as one of the leading providers of services for residential properties. They are looking for a Resident Services Manager to work at their site in Bracknell.


This role will be the key point of contact for 100 residents for questions. You'll also be responsible for managing the lettings and operation of the scheme in Bracknell comprising 87 apartments and on-site amenities.


Our client offers free onsite parking and gym usage.

Please be aware that this role will be 40 hours per week, Tuesday - Saturday.


Key Responsibilities:


  • Carrying out viewings to generate lettings
  • Ensuring a warm, welcoming environment for all visitors and residents
  • Supporting residents with any queries and directing any maintenance issues to the relevant Head Office teams
  • Manage and host monthly resident events
  • Assist tenants moving into their apartment and complete apartment tenancy inspections and appliance inductions as required
  • Mail and resident parcel management
  • Reporting development maintenance issues to Head Office
  • On site contractor management
  • Day to day management of the amenity spaces including booking coordination for gym, parking, and residents’ lounge.
  • Issuing and cancelling of door entry fobs and maintaining access control database


Key skills we are looking for:


  • Excellent interpersonal skills.
  • Flexibility and adaptability
  • Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm.
  • Previous experience in residential or hospitality sectors desirable
  • Good level of computer literacy using Microsoft Word, Excel and Outlook
  • Must be pro-active and able to use initiative
  • Previous experience in a sales role would be an advantage


This is a fantastic opportunity if you are looking to develop a career in a fast-paced property management business. Please get in touch for further details.

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