Team Leader

2022-09-06 13:50:132022-10-28 EllisKnight
Job Type Contract
Area South Yorkshire, North South Yorkshire North
Sector Legal
Start Date ASAP
Advertiser David Holby-Wolinski
Job Ref 3420
Job Views 46
Description

Our client is an exciting professional services firm with a national reputation for excellence, seeking a talented Team Leader to support their administration and reception team as well as providing exceptional customer service. This a temp to perm role, working Monday to Friday with a growing team and excellent opportunities for development.


This interesting and varied role will involve the following responsibilities:


  • Maintaining reports and compiling data in preparation for month-end financial duties and Account Review Reports
  • Working with the Business Services Manager on developing and maintaining excellent customer relations including customer feedback plan, client surveys and gathering regular feedback on performance
  • Fostering a customer service environment and ensuring that all processes reflect this, and all staff are appropriately trained
  • Collecting and inputting monthly reporting information
  • Ensuring all paperwork and tracking sheets are correctly completed and recorded
  • Compliance is required at all times with the client’s corporate standards
  • To participate in any on site health and safety audits or assessments
  • Participating in the account management programme including attending account review meetings and head of department or client team meetings as required
  • Responsible for shift patterns and coverage including managing sickness and holiday absences
  • Initiating and carrying out elements of the recruitment process. Inducting, training, and developing all staff using individual career paths supported by Personal Development Plans
  • Ensuring that all service levels agreed with the client as part of the contract service delivery are achieved and continuously improved
  • Scheduling workloads and planning staff rotas to ensure productivity and efficiency is maximised
  • Regularly reviewing services to ensure continuous improvement of their delivery
  • Ensuring equipment is properly utilised and maintained

The required skills, qualities and experience:


  • Exemplary level of customer focus, with demonstrable experience in staff management in a customer service environment
  • Well presented with a professional manner
  • Flexible, computer literate and a quick learner
  • Confident effective communicator at all levels, both written and oral, with excellent writing and numeracy skills
  • A superb team player
  • High degree of attention to detail, ability to retain high levels of concentration in a busy working environment
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