Office & Customer Services Team Leader

2022-09-21 13:50:142022-10-28 EllisKnight
Job Type Contract
Area South Yorkshire, North South Yorkshire North
Sector Legal
Start Date ASAP
Advertiser David Holby-Wolinski
Job Ref 3449
Job Views 42
Description

My client is an impressive Professional Services firm seeking a Team Leader to manage a small administrative team of three within their central office in Leeds. This will initially be a temporary position with the opportunity to take on the role permanently.


This busy and varied role will include the following responsibilities:


  • Maintaining reports and compiling data in preparation for month-end financial duties and Account Review Reports
  • Working with the Business Services Manager on developing and maintaining excellent customer relations including customer feedback plan, client surveys and gathering regular feedback on performance
  • Fostering a customer service environment and ensuring that all processes reflect this, and all staff are appropriately trained
  • Developing strong, cohesive, well-informed, multi skilled and well-trained work teams. Ensuring proper resolution of all issues are brought forward by employees
  • Responsible for shift patterns and coverage including managing sickness and holiday absences
  • Initiating and carrying out elements of the recruitment process. Inducting, training, and developing all staff using individual career paths supported by Personal Development Plans
  • Managing staff in a manner which builds mutual trust and respect, high motivation, personal accountability and team participation
  • Completing monthly Continuous Feedback meetings with all direct reports, including review of dashboards, training plans and performance feedback
  • Providing daily real time feedback to direct reports
  • Managing a structured and efficient workflow for all service areas within your remit
  • Ensuring that all service levels agreed with the client as part of the contract service delivery are achieved and continuously improved
  • Scheduling workloads and planning staff rotas to ensure productivity and efficiency is maximised
  • Ensuring equipment is properly utilised and maintained
  • Responsible for elements of vendor and supplier performance as required
  • Ensuring all financial and budget processes and controls are managed and adhered to in line with company policies and procedures
  • Participating in cross departmental and site projects
  • Actively participating in all on site Health and Safety audits and assessments and oversee compliance as required

The following skills, quliaties and experience will be needed:


  • Exemplary level of customer focus, with demonstrable experience in staff management in a customer service environment
  • Well presented with a professional manner
  • Flexible, computer literate and a quick learner
  • Confident effective communicator at all levels, both written and oral, with excellent writing and numeracy skills
  • Hands on team worker
  • High degree of attention to detail, ability to retain high levels of concentration in a busy working environment
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